BOSSDesk Outage

Services seem to be operating at full capacity and BOSSDesk should now be fully operational. We apologize for the inconvenience and we will connect with our hosting provider before providing a full post-mortem Tomorrow.

The various services from our hosting provider are slowly spinning back up, so BOSSDesk should be online with slightly degraded performance as load balancers spin back up. We will continue to monitor the situation but hope to be at full performance soon.

The BOSSDesk portal appears to be back up and running, we are awaiting further confirmation from the hosting provider on whether the underlying situation is resolved.

Update from Hosting Provider:

Update 19: Posted Tue, 10 Jun 2025 20:52:29 UTC

We don’t have additional information to share at this time. Our efforts remain focused on internal testing and validation as we continue to see incremental improvements. We will provide a resolution timeline as soon as possible, and we apologize for the continued trouble.

We will provide another update within 30 minutes or sooner if new information becomes available.

Update from our Hosting Provider:

Update 17: Posted Tue, 10 Jun 2025 19:48:17 UTC

We are observing positive results in our initial testing on pre-production environments. We’re continuing to test the fix before applying it to production environments and will provide a resolution timeline once determined.

We will provide another update within 30 minutes or sooner if new information becomes available.

Update from Hosting Provider:

Update 15: Posted Tue, 10 Jun 2025 18:22:11 UTC

We’ve identified the likely trigger of the issue and are making strong progress toward a resolution. A recent automated update disrupted network connectivity on affected instances. We’re implementing a fix to prevent this from recurring, and a permanent solution is currently in development.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

From our Hosting Provider:

Update 14: Posted Tue, 10 Jun 2025 17:36:37 UTC

We continue to work on the permanent fix and explore alternate paths to resolution. Once the fix is developed, an estimated time to resolution will be shared.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

From our Hosting Provider:

Update 13: Posted Tue, 10 Jun 2025 16:38:31 UTC

Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact.

The Outage is ongoing, but intermittent, our hosting provider has currently released the following update: https://status.salesforce.com/generalmessages/10001540

Our Platform Provider, Heroku, is currently suffering an outage which has affected the BOSSDesk platform. We will monitor the incident and inform you when it is back up, in the interim you can also refer to https://status.heroku.com