Service Web seems to be experiencing degraded performance

Major incident Web API SiteAgent Services
2021-03-04 11:10 EST · 2 hours, 33 minutes

Updates

Investigating

Services may be intermittent. we are doing our best to scale resources to prevent slowness while we investigate the root cause

November 4, 2021 · 10:25 EST
Investigating

Service seems to have stabilized, we are monitoring it now

November 4, 2021 · 10:25 EST
Investigating

We seem to be having performance issues at the present time. the helpdesk is operational but very slow. you may experience intermittent Heroku timeout errors. We are working to resolve this issue

November 4, 2021 · 10:25 EST
Issue

According to our monitoring system this service has become unresponsive, we’re investigating.

November 4, 2021 · 10:25 EST
Resolved

Service is back up.

March 4, 2021 · 13:43 EST
Resolved

Service is back up.

March 4, 2021 · 13:19 EST
Resolved

Service is back up.

March 4, 2021 · 11:34 EST
Resolved

Service is back up.

March 4, 2021 · 11:23 EST

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